Last updated: January 1, 2026
Not completely satisfied? Our 30-day return policy makes it easy to send items back.
1. Return window
You may return most items within 30 days of delivery for a full refund of the product price.
2. Condition of returns
Items must be unused, in their original condition and packaging, with all accessories and documentation included. Items showing signs of use or missing parts may be subject to a reduced refund.
3. How to start a return
Email contact@kiloyard.com with your order number and the item you'd like to return. We'll reply with a prepaid return shipping label and instructions.
4. Return shipping
Return shipping is free — we provide a prepaid label for eligible returns.
5. Refunds
Once we receive and inspect your return, we'll process your refund to the original payment method within 5–7 business days. You'll get an email confirmation when it's done.
6. Non-returnable items
For safety and hygiene reasons, certain items may not be returnable once used. Any exceptions will be noted on the product page.
7. Warranty claims
All products carry the manufacturer's warranty. For defects covered by warranty, contact us at contact@kiloyard.com and we'll help you with the claim.