Frequently asked questions
Everything you need to know about ordering from us.
How much does shipping cost and how long does it take?+
Shipping is free on every order. Items typically dispatch within 1–2 business days and arrive in 3–7 business days, depending on your location and the size of the item.
What is your return policy?+
We offer a 30-day return window on unused items in their original packaging. Returns are free — contact our support team to start a return and we'll email you a prepaid label.
Are your products covered by a manufacturer warranty?+
Yes. All products are brand-new and covered by the original manufacturer's warranty. Warranty length varies by brand and product — the details are listed on each product page where provided by the manufacturer.
Do you offer order tracking?+
Absolutely. As soon as your order ships you'll receive a confirmation email with a tracking number so you can follow your delivery every step of the way.
What payment methods do you accept?+
Our secure checkout accepts all major credit and debit cards. Your payment details are encrypted and never stored on our servers.
Can I cancel or change my order?+
If your order hasn't shipped yet, contact us at contact@kiloyard.com and we'll do our best to update or cancel it. Once an order has shipped it falls under our standard return policy.
Still have a question? Contact our team — we're happy to help.